Return, Exchange,Warranty Policy

Return, Exchange & Warranty Policy

This policy applies to furniture and storage products sold by Unvanta to customers in the United States, including bedroom storage and wardrobes, shelving and storage furniture, office furniture, kitchen and bathroom storage, and living room, dining room, and entryway furniture.

1. Return Window

Unvanta offers a 30-calendar-day return period. The first 14 calendar days are available for returns for any reason. From day 15 through day 30, discretionary returns are accepted only when the item meets the additional condition requirements below. No restocking fee is charged.

The return period begins on the day after you, or a person you designate other than the carrier, physically receive the item. If an order arrives in multiple shipments or contains separately delivered items, the period begins on the day after the last item is received.

2. Returns Within the First 14 Days

You may request a return for any reason within the first 14 calendar days by emailing onlineservice@unvanta.com before the period expires. Simply refusing a delivery or sending an item back does not, by itself, notify us that you are requesting a return.

After notifying us, you must hand the item to the carrier or make it available for collection within 14 calendar days. Unvanta covers the direct return costs when you use the prepaid label, carrier, or collection service arranged or provided by our customer service team.

You may open the packaging and handle the furniture as reasonably necessary to check its type, dimensions, finish, features, and basic function. Assembly beyond what is reasonably needed for inspection, installation, drilling, cutting, modification, or actual use that reduces the item's value may result in a deduction for the actual loss in value. We do not charge a flat restocking fee.

The original packaging is not required for a return during this period, but you must use packaging that provides equivalent protection during transit. Furniture made to order or clearly personalized to your specifications is not eligible for a change-of-mind return. Choosing a standard color, finish, or option offered in the catalog does not, by itself, make an item custom-made.

3. Voluntary Returns From Day 15 Through Day 30

From day 15 through day 30, a change-of-mind return is accepted only if the furniture is unused, clean, complete, unmodified, undrilled, uncut, not installed or fixed in place, and suitable for resale. All panels, structural parts, hardware, fasteners, accessories, and instruction materials must be included.

During this additional period, we may decline a voluntary return if the item has been assembled and used, damaged after delivery, is incomplete, has been irreversibly modified, or is not adequately protected for return shipping. These condition requirements do not limit your ability to report a product defect or an incorrect or incomplete order.

Returns are free when completed according to Unvanta's instructions. Shipping costs paid to another carrier without our prior written approval will not be reimbursed.

4. Packaging and Collection of Large Furniture

Protect and secure panels, tabletops, doors, fronts, corners, and metal parts to prevent movement or damage in transit. Place screws, fittings, and other small parts together in a sealed bag.

Reuse the original packaging if it still provides adequate protection. If it is too damaged, use a reinforced carton or equivalent protective packaging. Damage to the outer packaging during the original delivery is not, by itself, a reason to refuse a return. Additional damage caused by clearly inadequate return packaging may affect any deduction for loss of value during the first 14 days or may lead to refusal of a voluntary return during days 15–30.

For heavy or oversized items, Unvanta may arrange a collection. The furniture must be packed and accessible for pickup. Do not ship an item to the business address listed below unless our customer service team has specifically instructed you to do so.

5. Damaged Deliveries, Incorrect Items, and Missing Parts

If a package is severely crushed, punctured, open, wet, or visibly damaged in a way that may have affected the furniture, you may refuse delivery and explain the reason to the carrier. Please contact Unvanta as soon as possible.

Not noting damage at delivery does not, by itself, waive any rights you may have regarding a defective or nonconforming product. Contact customer service if furniture is damaged inside an apparently intact package, the item received differs from what you ordered, the finish or specifications do not match the order, or parts are missing. We may ask for photos of the product, packaging, shipping label, or affected parts when reasonably needed to assess the issue.

6. Two-Year Product Warranty

Unvanta provides a two-year product warranty for new furniture, beginning on the delivery date. It covers qualifying structural or functional defects, an item that differs from the one ordered, product dimensions or stated features that do not match the order, and missing components required for normal use.

If you believe your item has a covered issue, contact us with your order number and a description of the problem. Where a defect is covered, Unvanta will arrange an appropriate remedy without charge, which may include collection, transportation, repair, replacement parts, or shipment of a replacement item, as applicable. This policy does not limit any rights that may apply under relevant law.

7. Damage After Delivery

The product warranty does not cover damage caused after delivery by misuse, loading beyond the stated specifications, assembly that does not follow the instructions, unsuitable wall or floor fixing, unapproved drilling or cutting, unusual exposure to moisture or heat, impact, dropping, moving, or modifying the furniture. Such damage may also make an item ineligible for a voluntary return after the first 14 days. This section does not exclude a genuine product defect or a problem with components supplied with the item.

8. Exchanges

Contact customer service within the applicable return period to request an exchange. Exchanges for preference or convenience depend on the availability of the requested item and compliance with the relevant return conditions. Any price difference between the original item and the replacement will be settled as applicable.

If a replacement is arranged for a confirmed product defect, return collection and shipment of the replacement will be provided at no charge.

9. Refunds

For a return requested within the first 14 days, the refund will be issued no later than 14 days after we receive your return notice. We may hold the refund until the item is received or you provide sufficient proof that it has been shipped, whichever occurs first.

If you return the entire order during the first 14 days, the standard shipping charges originally paid will also be refunded. Any extra amount paid for a more expensive delivery option is not refundable. For a voluntary return during days 15–30, the refund covers the purchase price of the item accepted for return; original shipping charges are not refunded unless the return is due to a product defect or nonconformity.

Refunds are made to the original payment method unless you expressly agree to another no-cost method. After a refund is approved and issued, it generally appears in your account within 4–6 business days, depending on your payment provider.

10. Shipping Information

Orders are normally processed and shipped within 1–3 business days. Estimated delivery is 7–11 business days after shipment. Carriers may include USPS, DHL Express, UPS, and FedEx.

Any applicable sales tax is shown at checkout. Shipping is free on orders of $228.99 or more. For orders below $228.99, the shipping charge is $8.99. Unvanta does not add charges other than the applicable shipping fees shown before checkout.

11. How to Request a Return, Exchange, or Warranty Service

Email onlineservice@unvanta.com and include your order number, the item concerned, and the solution you are requesting. For a product defect, shipping damage, incorrect item, or missing parts, please include helpful photos if available. You do not need to obtain a return authorization number before notifying us of a return within the stated return period.

Our customer service team will provide the appropriate prepaid return label or collection instructions for the item.

12. Contact Information

Unvanta

Email: onlineservice@unvanta.com

Phone: +1 321 577 2851

Business address: 16491 State Road 70 E, Okeechobee, FL 34972, USA

Customer service hours: Monday through Friday, 9:30 a.m.–5:30 p.m. Customer service is closed on weekends.